Frequently asked questions
Please check this FAQ first before contacting us.
Ordering
What is Find and Drop (F&D)?
Find and Drop (F&D) is a multi-product e-commerce platform offering a wide range of products in Tech gadgets, home care, beauty, pet care, and health care categories. Our products are sourced directly from Walmart’s extensive inventory, ensuring quality and variety, and are delivered to your doorstep or preferred pickup point.
How do I create an account on F&D?
To create an account, click on the “Sign Up” button on our homepage. Fill in your name, email, phone number, and address, and set a secure password. Once registered, you’ll gain access to exclusive deals and tracking for all your purchases shipped via Walmart.
What types of products does F&D offer?
We offer a comprehensive range of products including Tech Devices, home goods, beauty products, Supplements, and more. You can shop confidently, knowing our products are directly sourced from Walmart’s trusted supply chain.
How can I track my order?
Once your order is placed, you’ll receive an email with a tracking number linked to Walmart’s shipping system. Use the “Track Order” feature on our website or the Walmart tracking tool to monitor your shipment’s status in real time.
What payment methods do you accept?
F&D supports multiple payment options, including credit/debit cards, mobile wallets, and bank transfers. Cash on Delivery (COD) is also available for select locations, in collaboration with Walmart’s shipping logistics.
Can I cancel or modify my order?
You can cancel or modify your order within 24 hours of placement, provided it has not been shipped. Log in to your account and visit the “My Orders” section to make changes. For Walmart-shipped orders, cancellation requests may take up to 48 hours to process due to logistics.
What is your return and refund policy?
Returns are accepted within 30 days of delivery for unused and unopened products. Refunds are processed within 7–10 business days of receiving the returned item. Walmart handles return logistics for all our shipments, ensuring a smooth and hassle-free process.
How do I leave feedback for my order?
Currently, we ship only within the regions serviced by Walmart’s logistics network. Expansion to international shipping is in progress, and updates will be provided as they become available.
Is my personal and payment information secure with F&D?
Yes. We partner with Walmart to ensure that your data is protected using industry-standard encryption and secure payment gateways. Your credit card details are not stored unless explicitly authorized by you.
How can I contact customer support?
- For assistance, you can contact our customer support team via
Phone
Live chat
Additionally, for shipping inquiries, you can also refer to Walmart’s customer service for real-time updates and resolutions.
